Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
6.4/10
Nice
Rooms
5.7
Location
8.7
Service
5.0
Dining
7.5
Guest reviews
6.4/10
based on 8 reviews
8.1
8.1/10 based on 1233 reviews
Albert
United States,
January
2025
7.2/10
The Comfort Hotel Shin Yamaguchi is perfectly located just across from the train station, making it super convenient for travelers. The rooms are clean but extremely small, and the breakfast is decent though a bit limited. While I appreciated the friendly service, I had a major issue with my room reservation that left me quite frustrated. Overall, if you're passing through, it offers reasonable value for money despite a few hiccups in service.
Rooms
7.0
The rooms were very small but clean. Expect typical compact accommodations for a Japanese business hotel.
Service
5.0
I had mixed feelings about the service. While the staff was attentive, there was a significant issue with my room reservation that took a long time to resolve.
Location
9.0
The hotel is conveniently located just steps from Shin Yamaguchi Station, making it very easy to travel around.
Dining
8.0
Breakfast was included and featured a mix of Western and Japanese items, which I found quite satisfying.
Facilities
7.0
The hotel offers basic amenities, including a coin laundry which was really handy during my stay.
Hudson
United Kingdom,
December
2024
6.6/10
The hotel is conveniently located just steps from the train station, making it easy to travel around. The rooms, while clean, were quite small and felt cramped. I had a frustrating experience with the service, particularly regarding my room reservation, but the breakfast was decent and included in the price. Overall, it offered good value for a short stay, especially for those in transit.
Rooms
6.0
The rooms were very small and had the bed pushed against the wall, making it challenging to get comfortable.
Service
5.0
I had several issues with the service, with staff struggling to understand and provide the right accommodations.
Location
9.0
Perfectly located right next to the train station, which made travel very convenient.
Dining
7.0
The breakfast buffet was simple but included both western and Japanese options.
Facilities
7.0
Facilities were basic, with a clean atmosphere, and there was a coin laundry available for convenience.
Gus
United States,
November
2024
6.6/10
The Comfort Hotel Shin Yamaguchi is perfect for a short stay or when you’re just passing through. The location is fantastic, right across from the train station, and it offers clean rooms. However, the rooms are quite small and not the most comfortable for extended stays. The service could improve, especially when it comes to honoring room preferences.
Rooms
6.0
The rooms are very small and typically feature a single twin bed, making them suitable for business travelers but not ideal for long vacations.
Service
5.0
The service was a mixed bag; while some staff were helpful, there were issues with room assignments that caused frustration.
Location
9.0
The hotel is conveniently located just across the street from Shin Yamaguchi station, making it super easy to travel around.
Dining
7.0
Breakfast was included and offered a decent mix of western and Japanese options, although it could get a bit noisy due to families.
Facilities
6.0
The hotel has a clean and modern lobby and offers a convenient coin laundry facility, but the overall facilities are basic.
Margaret
United States,
October
2024
5.0/10
I had a frustrating experience with my room reservation. I booked two non-smoking rooms but ended up with smoking rooms, which was unacceptable since my husband has asthma. After a long argument, I finally received one non-smoking room, but only after downgrading from the twin room I initially booked. On the positive side, the staff did try to assist as best as they could, but the communication issues were a major drawback.
Rooms
5.0
Initially, I was given smoking rooms that smelled strongly of cigarettes. After some arguing, I got a non-smoking room, but it was a downgrade to a double from what I originally booked.
Service
5.0
The staff's response to my room issue was inadequate and communication was challenging, especially with the language barrier.
Location
7.0
The location was decent as it was close to the station and surrounding amenities.
Dining
Facilities
Henry
United Kingdom,
October
2024
6.0/10
I unfortunately had a frustrating experience at this hotel when I booked non-smoking rooms but ended up with smoking ones. The rooms were not what I expected, and it took quite a lot of arguing to finally get a non-smoking option, though it meant downgrading to a double room. On the positive side, I appreciated the clean atmosphere and the willingness of some staff members to help.
Rooms
5.0
The rooms were not as expected at first, with a strong smell of smoke in the smoking room. After some negotiation, I received a downgraded non-smoking room, but it was clean and functional.
Service
5.0
The service was disappointing as staff seemed not to fully understand or care about my situation initially, which made communication difficult. After some persistence, I did manage to get assistance from a more helpful staff member.
Location
9.0
The hotel was conveniently located right across from the train station, making it easy to access.
Dining
Facilities
6.0
Facilities seemed adequate, but since my experience was focused on resolving the room issue, I did not explore much of what the hotel offered.
Norman
United Kingdom,
September
2024
7.8/10
The Comfort Hotel Shin Yamaguchi is conveniently located just across from Shin Yamaguchi station, making it a great choice for travelers in transit. My room was clean, but quite small and quite basic, which is typical for business hotels in Japan. The included breakfast buffet offered a nice variety, and the staff were attentive. However, the rooms may not be suited for long stays due to their size.
Rooms
7.0
The rooms were very small but clean, with a typical single twin bed setup.
Service
8.0
The staff were attentive and helpful; one staff member spoke English very well.
Location
9.0
The hotel is conveniently located right across from Shin Yamaguchi station, perfect for Shinkansen travel.
Dining
8.0
The breakfast buffet included both western and Japanese options and was quite good.
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